Reservation Management
for Tour Operators

Everything you need to run your tours — bookings, schedules, payments, waivers, and guest communications in one place.

Bulk actions

Reschedule, cancel, refund, or message an entire tour group in a few clicks.

Invoices & refunds

Send invoices, process refunds, and collect balances — all without leaving the app.

Automatic notifications

Booking confirmations, day-before reminders, and waiver nudges — sent automatically so you don't have to.

Schedule a Demo View Pricing

Powerful Management Tools

Everything you reach for, every day.

Run your bookings, settle refunds, send invoices, and keep guests in the loop — all from one calm surface.

Most-used

Bulk Actions

Master your guest list in a few clicks. Say you offer a sunset boat tour and powerful storms are rolling in. Simply check "Select All", open the bulk actions menu, and manage the situation in minutes. Every action sends an email and text to every selected guest automatically.

Edit Time Slots

Need to push the tour back 30 minutes to let a storm pass? Update all reservations at once and move everyone from 6:30 to 7:00 PM.

Send a Note

Need to send a note to guests about the time change? No problem — message the whole group in one shot.

Cancel All

If it's a sunset tour and the storm isn't clearing, cancel the entire group and include a note about rescheduling.

Refund All

Can't reschedule? Refund every booking without leaving Reservation Genie. And unlike other platforms, we refund our $3 per-reservation convenience fee right along with it.

Settle

2-Click Simple Refunds

Process full or partial refunds in seconds without ever leaving Reservation Genie. Guests receive email and text notifications letting them know the refund is on its way and to expect it within 3–5 business days. We also refund our $3 convenience fee — something most platforms don't do.

100% integrated < 1 min refunds $3 fee refunded

Booking Confirmation Email + SMS

Sent immediately — includes tour details, meeting point & FAQ.

Day-Before Reminder Auto

Reminds guests of their tour time so you field fewer "when is it?" calls.

Waiver Reminder Auto

Nudges unsigned guests before the tour so check-in isn't held up.

Guest Communications

Notifications That Run Themselves

Every booking triggers an instant confirmation by email and text. The day before the tour, guests get an automatic reminder so you field fewer "what time was it again?" calls. If waivers are required, unsigned guests get a nudge before show time — no manual follow-up needed.

Booking confirmation Day-before reminder Waiver nudge

Direct bookings

Turn Phone Calls into Paid Bookings in Seconds

Say goodbye to taking down credit card info over the phone. Our "Send Invoice" option lets you add a reservation, then sends the guest an email and text with a payment link. Simply ask them to tap it right then — it only takes 15 seconds since their card is already saved on their phone.

After they complete payment they receive their confirmation and FAQ automatically. All you have to do is refresh and watch the ticket icon flip from yellow to green.

SMS payment link Email invoice Auto-confirmation on pay

Plus

More tools you'll actually use.

Beyond the headline — the smaller wins that quietly stack up.

Schedule Management

Set up recurring daily or weekly tour schedules, copy between seasons, and manage availability — all without manual entry for every date.

Digital Waivers

Collect liability waivers digitally — including minors. Each reservation tracks who's signed so your staff knows before the tour departs.

Reporting

Revenue, ticket, party size, and trend reports across all your tours — see what's working at a glance.

Status Management

Confirmed, Completed, No Show, Cancelled — one-click status updates from the table row on desktop or the action sheet on mobile.

Print Sheets

Two print modes: Day A (internal notes only) and Day B (all notes). Clean landscape-optimized sheets with guest count, status, and note sub-rows.

Filtering & Search

Search by name, email, phone, or reservation ID. Filter by tour type, timeslot, date range, or status. Find exactly who you need in seconds.

Promo Codes

Create discount codes with usage limits, expiry dates, and per-offering restrictions. Applied at booking and shown clearly in the payment breakdown.

Gift Cards

Gift card redemptions tracked inline with every reservation. Balance, amount used, and remaining credit all visible in the payment summary.

Ready to Master Your Tours?

Join tour operators who are saving hours every week with a reservation system built for how they actually work.